Seven moments in a client relationship.
- 01
A new client walks in
Screen them before you take them on. If they’re a company, add the directors and beneficial owners; each is screened in the same search. A date of birth keeps namesakes out of your review queue.
Customer screening - 02
You’ve never screened your existing book
Upload them from a spreadsheet, up to 500 at a time. Possible matches become cases; everyone else gets a clear result on file and goes into ongoing monitoring.
Batch screening - 03
A client is designated overnight
The daily re-screen catches it the next morning. A case opens with a risk level and an owner, and the team is told. What you do next, including any report, is your firm’s decision, and it’s recorded.
Ongoing monitoring - 04
A client turns out to be a PEP
Record senior management approval, source of wealth and source of funds, and schedule reviews. Domestic and foreign PEPs are treated differently. When they leave office, they stay flagged for 12 months.
PEP coverage - 05
A match looks wrong
Compare your client and the list entry side by side. Close the case as a false positive with your reason. It’s on the record, with who decided and when.
Case management - 06
Your supervisor writes to arrange a visit
Export an evidence pack for any client, a compliance report for the MLRO, and your firm-wide risk assessment. The audit trail shows every check and decision, and nobody can have edited it.
How records are kept - 07
A client relationship ends
Record the end date. The file is kept for five years, then you’re prompted to delete it. A hold keeps it longer if the law or court proceedings require.
Retention
Yes. Any person or company you add can be screened and monitored. Your own risk assessment decides who needs to be.
Yes. Evidence packs per client (PDF, fingerprinted), screening certificates, MLRO compliance reports, and CSV, JSON and PDF exports.
No. It screens and monitors people and companies. Transaction monitoring needs a separate system.